App / Casino
This policy covers how win63 app handles the information you share when you create an account, access the lobby, or use GrabPay, Coins. ph, or Bank Transfer on your phone. We keep it direct so you know exactly what we hold, how long we hold it, and what you can do about it.
When you open an account with us, we collect the details you submit during registration — name, contact information, and the credentials you choose. When you fund your account through GrabPay, Coins. ph, or Bank Transfer, transaction references are logged in your account wallet to let you trace every movement. We also collect device and session data — the type of phone you use, browser session identifiers, and interaction logs — to keep your account secure and to detect unusual access. We do not sell your personal information to third parties. We share data only where we are required to do so under applicable law, or with the payment processors you select when you initiate a deposit or withdrawal. Any marketing messages we send are based on your account activity, and you can adjust those preferences from within your account settings at any time. Data we hold is kept only as long as your account is active or as required by the law of the region where access is permitted. Availability of this platform depends on local law and eligible regions — users outside permitted jurisdictions should not create an account.
This policy applies to the win63 app platform and the data collected when you interact with it directly. It does not extend to third-party sites, payment providers, or services that operate under their own separate privacy terms. Understanding the boundary helps you know who to contact when a question relates to your GrabPay wallet versus your win63 app account.
Login sessions, account registration details, and session tokens generated on the win63 app platform are covered in full by this policy. Any security concern about your account should be directed to our support team.
When you use GrabPay, Coins. ph, or Bank Transfer, the payment provider operates under its own privacy framework. We receive a transaction reference; the full payment data resides with the processor you chose.
Pages you visit, game sessions you open, and cookies placed on your device by this platform are covered here. We use session cookies and analytics cookies; no persistent advertising cookies are placed without your awareness.
Links, embedded tools, or external services that appear within the platform and redirect you away from win63 app are not governed by this policy. Review the privacy terms of any external service before submitting data there.
You have practical choices over the personal data we hold. You can request a copy of what we have on file by contacting support — they will confirm your identity and provide the record within the timeframe required by applicable local law. If any detail is wrong — a name spelling, a contact number, an email address — you can update most of it directly from your account settings page after logging in. For fields that are locked after verification, raise a correction request with support and include the account email so we can locate your record quickly. You can also ask us to delete data we no longer need to hold, subject to any legal retention requirements. We will respond to deletion requests in writing, either confirming the action or explaining what portion must be retained and for how long. These rights apply where access to the platform is permitted under local law.
Contact support with your registered account email to request a copy of the personal data we hold. We confirm your identity before releasing any record.
Update contact information directly in account settings after login. For locked verification fields, submit a correction request to support with your account email as reference.
If something in this policy is unclear or you want to know specifically why a piece of data is held, send your question to our support channel and we will answer in writing.
Ask us to remove data we no longer need to keep. We will confirm what has been deleted and explain any portion that must be retained under applicable legal requirements.
Privacy questions are handled through the same support channels you use for account help. Send a clear description of your question or request, include your registered account email, and our team will get back to you. For data-related requests, written confirmation is sent to your registered email once the action is complete.
Open the chat icon from any page on win63 app and select Account or Privacy from the topic list. Have your registered email ready so the agent can locate your record.
Send your request to the support email shown in your account dashboard after login. Use your registered account email as the sender so we can verify your identity without extra steps.
For straightforward corrections like contact number or display name, go to Account Settings after logging in. Changes you make there are saved immediately and reflected across your session.
Account security and data care are part of the same practice here. We use encryption on data in transit and store account credentials in hashed form so that your password is never held in a readable state. Session identifiers expire after inactivity, which means a device left unattended will not remain logged in indefinitely. When you use Coins. ph or Bank Transfer, the reference we log is a transaction ID — not your full financial credentials. Cookies placed on your device are explained in the cookie notice accessible from the footer of win63 app. If you want to limit cookies, you can do so through your browser settings; note that some account functions may behave differently without session cookies active.
All data you submit — account registration, session actions, payment references from GrabPay or Coins. ph — travels over encrypted connections. Credentials are stored in hashed form and are not accessible in plain text by our team.
Active sessions time out after a period of inactivity. This applies whether you access on a phone or a browser, so a forgotten open tab does not leave your account exposed.
We keep your account data for as long as your account is active. Once an account is closed, data is retained only for as long as required under applicable law, then removed from active storage.
The cookie notice in the site footer explains what each cookie type does. You can manage or block cookies from your browser settings at any time; session-critical cookies are needed for login to function.
Below are the questions we hear most often about how this policy works in practice. Each answer points to the specific step or channel you need — not a generic brush-off.
We collect the name, contact details, and login credentials you submit during account creation. Once you use a payment method like GrabPay or Bank Transfer, we also log the transaction reference attached to each deposit or withdrawal in your account wallet.
Yes. Contact support through live chat or the email address in your account dashboard, include your registered account email, and request a data summary. We confirm your identity before sending the record to ensure it only reaches you.
Most contact details can be updated directly in Account Settings after you log in. Fields locked post-verification — like a verified name — require a written correction request to support. Include your account email so we can locate and update the right record.
We do not sell personal data. We share information only with payment processors when you initiate a transaction — for example, a reference sent to Coins. ph when you make a deposit — and where required under local law. We do not pass data to advertisers.
After account closure, we retain data only for as long as required under the law applicable to the region where you accessed the platform. Once that period passes, data is removed from active storage. You can ask support for the specific retention period that applies to your account.
Send a deletion request to support using your registered email. We will confirm which data has been removed and explain any portion that must be kept under legal retention rules. Written confirmation is sent to your registered email once the action is complete.