App / Casino
These terms govern how win63 app operates your account, handles your data and applies policy across all supported regions in the Philippines. Access to any part of the platform depends on local law and is available only where local law permits.
win63 app operates under the principle that your account data, transaction records and personal details are yours to review, correct and question at any time. We apply this policy consistently whether you fund your account through GrabPay, Coins. ph or Bank Transfer — the payment rail does not change the rights attached to your account. Every transaction processed through those channels is logged against your account wallet and is accessible through your account history after login. Eligibility to hold an account and access platform content depends entirely on the laws of your region. We do not override local eligibility rules, and we will not activate an account where access is restricted by local law. If your region's rules change, we update access status accordingly and notify you through the contact method on file. Where we collect data to operate your account — registration details, session records, payment references — we keep only what is necessary and do not share it with parties unconnected to your account operation. The current retention period for your data is shown in the privacy section of your account dashboard after login.
Not every part of your experience on the platform falls under the same policy rules. Understanding where this policy applies — and where it does not — helps you know which channel to use when you have a question.
This policy covers all account creation, login, identity verification and session activity tied to your registered profile. Any action that requires you to be logged in falls within scope, including wallet top-ups through GrabPay, Coins. ph or Bank Transfer.
Deposit and withdrawal requests processed through your account wallet are within scope. The policy governs how we record, store and respond to queries about those transactions. It does not govern the payment provider's own handling of funds on their end.
Game content — including titles available from Joker, Pragmatic Play, PG Soft and other studio partners — is within policy scope as part of the service we provide. We are responsible for what we make available in the lobby; individual game mechanics are governed by each studio's own rules.
External services you connect through — including your GrabPay or Coins. ph wallet provider — operate under their own terms. We are not responsible for how those providers manage your data or process transactions on their side of the connection.
You have direct, actionable rights over the information we hold on your account. Reviewing your records is straightforward — log in, go to your account history, and every transaction linked to your wallet is listed there with date, method and amount. If any detail on your account is incorrect — a name, contact address or linked payment method — you can submit a correction request through the support channel, and we aim to process it within the period shown in our response acknowledgement. If you want to understand what data we hold about you, raise that question directly with our support team using the contact details in the support section below. We will confirm what categories of data are on file and how long we retain them. Account closure requests are also handled through the same channel — submit your request in writing and we will confirm the outcome and data-deletion timeline in our reply.
Log in and open your account history to see every transaction, session entry and wallet movement tied to your profile. Records are available in full without needing to contact support first.
If your registered name, contact details or linked payment method needs updating, raise a correction request through our support channel. Include your account reference and the detail you want changed.
You can ask us at any time what data we hold on your account, how long we keep it and who has access to it for account-operation purposes. Send the question through the policy contact path listed below.
Account closure requests must be submitted in writing through our support contact. We confirm the outcome, settle any open wallet balance according to our process, and advise the data-deletion timeline in our reply.
Policy questions go through the same support paths as account help. State clearly that your question is about a legal or policy matter so it reaches the right team without delay.
Open the live chat icon in your account after login. For policy matters, type 'policy question' at the start of your message so the agent routes it correctly.
Send your policy or data query to our support email address shown on the contact page. Include your account reference number and a short description of what you are asking about.
Your account dashboard shows current policy status, data-retention period and any active notices tied to your profile. Check there first — many policy details are visible without needing to contact us.
We handle your information on a need-to-operate basis. Nothing we collect goes beyond what is required to run your account, process your transactions and keep your session secure.
Account registration details, transaction references and session records are stored only for as long as needed to operate your account and meet applicable record-keeping requirements. The current retention period is shown in your account dashboard after login.
We use cookies to keep your session active, remember your login state and measure how pages are used so we can improve them. You can review and adjust cookie preferences through your browser settings at any time.
Your login credentials are stored in encrypted form. We do not store full card or bank details on our side — payment data for GrabPay, Coins. ph and Bank Transfer is handled through the payment provider's own secure channel.
When this policy is updated, we notify you through the contact method on file before the change takes effect. The version date is shown at the bottom of this page. If you have questions about a change, contact us through the policy support path above.
These questions cover what you are most likely to ask about your rights, data and how this policy applies to your account on win63 app.
Yes. Transactions processed through GrabPay, Coins. ph or Bank Transfer are all within policy scope on our side. They are logged in your account history and covered by our data-handling rules. The payment provider's own terms apply to their side of the transaction.
Your complete transaction and session history is available in your account dashboard after login. No support request is needed to view it. If a record appears missing or incorrect, raise it with our support team and include your account reference.
Send a data query to our support email or open a live chat and label it as a policy question. We will confirm the categories of data on file, the retention period and who has access to it for account-operation purposes.
Access depends on local law and is available only where local law permits. We do not activate or maintain accounts where access is restricted by the applicable rules of your region. If eligibility changes, we update account status and notify you through your contact method on file.
Submit a closure request in writing through our support contact. We settle any open wallet balance according to our process, then confirm the data-deletion timeline in our reply. Some records may be retained for the period required by applicable record-keeping obligations.
We notify you through the contact method registered to your account before any change takes effect. The current version date is shown at the bottom of this page. If you have questions about a specific change, contact us through the policy support path listed above.